Shipping policy
Shipping Policy
Effective Date: July 12th, 2025
Company Name: MAPLE TACK
Website: mapletack@groupmail.com
Thank you for shopping with MAPLE TACK! Below is our Shipping Policy, which outlines how we process and deliver orders.
1. Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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During peak seasons or promotional events, processing times may be extended slightly.
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You will receive a confirmation email with tracking information once your order has shipped
2. Shipping Rates and Delivery Estimates
Domestic Shipping (Canada)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Canada Post) | 3–7 business days | calculated at checkout) |
| Express Shipping | 1–3 business days |
calculated at checkout |
| Free Shipping | Orders over CAD $160 | Free |
Remote or rural areas may experience longer delivery times.
U.S. & International Shipping
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| United States | 5–10 business days | Calculated at checkout |
| International | 7–21 business days | Calculated at checkout |
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Customs, duties, and taxes may apply for international shipments and are the responsibility of the customer.
3. Free Shipping Offers
We offer free standard shipping within Canada on orders over CAD $160 (before tax and after discounts).
4. Order Tracking
Once your order ships, you will receive an email with a tracking number.
You can track your order using the carrier’s website (e.g., Canada Post, UPS, FedEx).
5. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for shipping delays due to weather, customs processing, or carrier-related issues.
If your package appears lost or delayed, please contact us at mapletack@groupmail.com and we will help investigate the issue.
7. Contact Us
If you have any questions about your order or shipping options, please contact us:
Email: mapletack@groupmail.com